FAQ

Reflection period / cooling-off period / approval period

1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason for at least 14 days. This period starts on the day after receipt of the product by or on behalf of the consumer.

2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Procedure

Submit your return request via email (info @ mspa-parts.com) or telephone (+31 (0)85-0160074). Always state your order number and the reason for return. We will then inform you about the exact returns procedure.

Postage of returns are entirely at the expense of the customer. If the customer has complied with the foregoing conditions, the credit will be made by MontiQ BV within seven days.

Exceptions

Exceptions apply to custom-made products that are made to order. Used parts will not be taken back.

Shipping costs are different for each country. It also depend on the weight. At the shopping cart you can always find the shipping costs to your country.

MSpa-parts.com is a website from MontiQ BV. MontiQ is specialised in MSpa products since 2005. We are not the manufacturer ourselves. MontiQ is based in The Netherlands

1. Do you have a complaint about an MSpa parts supplied by us? Please contact us by email. The easiest way is if you do this by answering your order confirmation. We kindly ask you to provide at least the following:

1. Date of purchase
2. Part number
3. Description of complaint
4. Any pictures of the problem

We try to respond to your email within 2 working days.

Terms and conditions webshop

Introduction

These are our General Terms and Conditions. These General Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.

Article 1. Definitions

1.1. MontiQ BV: based in LIENDEN and registered with the Chamber of Commerce under file number 61920428, trading as MontiQ BV. 

1.2. Website: the Website of MontiQ BV, to be found on http://www.mspa-parts.com and all of its subdomains.

1.3. Customer: the natural person or corporation who enters into an agreement with MontiQ BV and/or is registered on the Website.

1.4. Agreement: any arrangement or agreement between MontiQ BV and Customer of which the General Terms and Conditions are an integral part.

1.5. General Terms and Conditions: these General Terms and Conditions.

Article 2. Applicability of the General Terms and Conditions

2.1. The General Terms and Conditions apply to all offers, agreements and deliveries of MontiQ BV, unless explicitly agreed otherwise in writing.

2.2. If Customer in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not included in the General Terms and Conditions, such provisions will only be binding upon MontiQ BV if and in so far as MontiQ BV has accepted them in writing.

2.3. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, Customer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 3. Prices and information

3.1. All prices posted on the Website and in other materials originating from MontiQ BV include taxes and other levies imposed by the government, unless stated otherwise on the website.

3.2. The shipping costs are different for each country. The shipping costs also depends on the weight of your iitems. In your shopping cart you will exactly find the shipping costs for your order. These costs can also be found on the website during the ordering process.

3.3. The content of the Website is composed with the greatest care. MontiQ BV cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from MontiQ BV are subject to obvious programming and typing errors.

3.4. MontiQ BV cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.

Article 4. Conclusion of the Agreement

4.1. The Agreement will be deemed to be concluded at the moment Customer accepts the offer of MontiQ BV subject to the conditions laid down by MontiQ BV.

4.2. If Customer has accepted the offer by electronic means, MontiQ BV will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, Customer will have the possibility to terminate the Agreement.

4.3. If it is found that, in accepting or otherwise entering into the Agreement, Customerhas provided incorrect data, MontiQ BV will have the right to postpone the Agreement until the correct data is received.

Article 5. Registration

5.1. To make optimal use of the Website, Consumer can register using the registration form/the account sign-in option on the Website.

5.2. During the registration process, Consumer will be asked to choose a user name and password with which he can log on to the Website. Consumer alone is responsible for choosing a sufficiently reliable password.

5.3. Consumer must keep its login credentials, user name and password strictly confidential. MontiQ BV cannot be held liable for any misuse of the login credentials and is always entitled to assume that Consumer who logs on to the Website is the party that it professes to be. Consumer is responsible for and bears the full risk of any and all actions and transactions performed via Consumer's account.

5.4. If Consumer knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify MontiQ BV accordingly so as to allow MontiQ BV to take appropriate measures.

Article 6. Execution of the Agreement

6.1. As soon as MontiQ BV has received the order, it will send the products to Consumer without delay and with due regard for the provisions of paragraph 3 of this article.

6.2. MontiQ BV is authorised to engage third parties in the fulfilment of its obligations under the Agreement.

6.3. Well ahead of the date on which the Agreement is signed, information will be posted on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.

6.4. If MontiQ BV is unable to deliver the products within the agreed term, it will notify Consumer accordingly. In that case Consumer can decide either to agree to a new delivery date or to terminate the Agreement without incurring any costs.

6.5. MontiQ BV advises Consumer to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.

6.6. The risks associated with the products will transfer to Consumer as soon as the products are delivered at the agreed delivery address.

6.7. If the ordered product can no longer be supplied, MontiQ BV is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, Consumer will have the right to terminate the Agreement without incurring any costs and to return the product free of charge.

Article 7. Right of withdrawal/return

7.1. This article only applies if Consumer is a natural person who is not acting in his or her professional or commercial capacity. Business Consumers therefore have no right of withdrawal.

7.2. Consumer will have the right to dissolve the distance Agreement with MontiQ BV within 14 days after receiving the product, free of charge and without stating reasons.

7.3. The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

• if the delivery of a product involves different deliveries or parts: the day on which Consumer, or a third party designated by Consumer, received the last delivery or the last part;

• with contracts for the regular delivery of products during a given period: the day on which Consumer, or a third party designated by Consumer, received the last product;

• if Consumer has ordered several products: the day on which Consumer, or a third party designated by Consumer, received the last product.

7.4. Only the direct costs incurred for the return shipment are for Consumer's account. This means that Consumer will have to pay the costs of returning the product. Any shipping costs paid by Consumer and the purchase price paid for the product will be refunded to Consumer if the entire order is returned.

7.5. During the withdrawal period referred to in paragraph 1, Consumer will treat the product and its packaging with the utmost care. Consumer may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation. Items used into or on top of the spa water can not be returned due to hygienic reeasons.

7.6. Consumer is only liable for the product's devaluation that is a consequence of his handling the product other than as permitted.

7.7. Consumer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in other form) to MontiQ BV, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If MontiQ BV makes it possible for Consumer to declare his withdrawal via electronic/digital means, then after receiving such a declaration, MontiQ BV sends immediate confirmation of receipt.

7.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, Consumer shall return the product, or hand it over to (a representative of) MontiQ BV. Consumer can send the product directly to MontiQ BV without a notice of withdrawal in advance within the period as mentioned in paragraph 1. Consumer must, in this case, include a written notice of withdrawal, such as the model form.

Products can be returned to the following address:

MontiQ BV / MSpa-Parts

Buisjesstraat 5A

NL-4033 EZ  LIENDEN

The Netherlands

7.9. Any amounts already paid by Consumer (in advance) will be refunded to Consumer as soon as possible, and in any case within 14 days after dissolution of the Agreement. If Consumer chose an expensive method of delivery in preference to the cheapest standard delivery, MontiQ BV does not have to refund the additional costs of the more expensive method. Except in cases in which MontiQ BV has offered to retrieve the product himself, he can postpone refunding until he has received the product or until Consumer proves he has returned the product, depending on which occurs earlier.

7.10. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.

Article 8. Payment

8.1. Customer shall pay the amounts due to MontiQ BV in accordance with the ordering procedure and any payment methods indicated on the Website. MontiQ BV is free to offer any payment method of its choice and may change these methods at any time. 

Article 9. Warranty and conformity

9.1. This article only applies if Consumer is a natural person who is not acting in his or her professional or commercial capacity. If MontiQ BV gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Consumers.

9.2. MontiQ BV guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, MontiQ BV also guarantees that the product is suitable for other than normal use.

9.3. If the delivered product is not in conformity with the Agreement, Consumer must inform MontiQ BV within a reasonable period of time after he has discovered the defect.

9.4. If MontiQ BV deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with Consumer. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Consumer for the product.

Article 10. Complaints handling procedure

10.1. If Customer has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of MontiQ BV's service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.

10.2. MontiQ BV will respond to the complaint as soon as possible, and in any case within 3 days after having received it. If it is not yet possible for MontiQ BV to formulate a substantive reaction to the complaint by that time, MontiQ BV will confirm receipt of the complaint within 3 working days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to Customer's complaint.

10.3. If Customer is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.

Article 11. Personal details

11.1. MontiQ BV will process the Consumer's personal details in accordance with the privacy statement published on the Website.

Article 12. Final provisions

12.1. This agreement is governed by the laws of the country of establisment of the webshop.

12.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where MontiQ BV has its registered office.

12.3. If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.

12.4. The term 'written' in these General Terms and Conditions also refers to communication by email and fax, provided that the sender's identity and the integrity of the email message have been sufficiently established.

Contact details

Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email or letter.

MontiQ BV

Buisjesstraat 5A

NL-4033 EZ  LIENDEN

The Netherlands

Tel.: +31(0)85 0160074

Email: info@mspa-parts.com

Chamber of Commerce: 61920428

VAT: NL854549146B01

Orders will be shipped within 2 working days. Delivery time depends on country because we ship worldwide.